Write your awesome label here.

EYESPY CRITIQUING AND CONSULTING

EyeSpy Critiquing & Consulting is a consultancy that offers a range of services to hospitality businesses including mystery shopping, operational development, team training, and more. Our philosophy is happy employees make for happy guests. Based on this belief, our Owner and CEO Mistie Boulton started EyeSpy in 2001 to help restaurants and hospitality companies enhance their guest experience through team building and culture development. With 102 restaurant partners and 17 awards, EyeSpy is one of the oldest full service restaurant consultancies in the Bay Area. We are honored to have served many very gifted clients through Eyespy, including Knead Hospitality, Bacchus Restaurant Group, Vine Hospitality, Doordash, Poke House, Los Agaves Restaurant Group, Palisades Hospitality, and others. 

HAPPY TEAMS MAKE FOR HAPPY GUESTS

Our philosophy is grounded in the idea that true success comes from a deep commitment to both learning and leading. We believe that a happy team makes for happy guests. That is why team building and retention are central to how we set our clients up for success. Our approach emphasizes the importance of investing in employees, fostering a culture of collaboration, and providing continuous opportunities for growth. 

Resourcing & Talent Planning

People Management

Employee Relations

Organisation Development

Business Change

About us
The Bay Area's Most Established
Hospitality Consultancy
Team Development
Invest in Your Team. Build Your Culture.
Harassment Training
Create a Safe and Respectful Workplace.

OUR SERVICES

Team Development

Training Seminars
Team Training & Retention 
Leadership Development Coaching
Onboarding System Optimization 
Sexual Harassment Prevention Training

Operations Support

Health Department Inspection Preparation Audits 
Operations Support
Reputation Management
Compliance Support

Mystery Shopping

Experience your business like your customers do. For over 20 years, EyeSpy has been a leader in guest experience and service reporting.

Culinary Efficiency & Innovation

Menu Development
Recipe book consulting
Cost Analysis & Cost Control
Back of House Training
Write your awesome label here.
Write your awesome label here.

WE OFFER OVER 30 YEARS OF TEAM TRAINING EXPERIENCE

OUR COURSES

Some words from our clients

“EyeSpy’s service evaluations provided valuable and actionable insight that helped improve our business.”

Tony Xu, CEO & Co-Founder,
 DoorDash
"I've worked with EyeSpy for over 20 years. When I have questions I reach out and always get answers. The professionalism that they offer is zero to none. They are amazing. If you have good people like Mistie and her team walking you through the steps, you're going to do fine."

George Zafiris, Owner of Bill's Cafe
EyeSpy is very impactful and has been since we started working with them. First and foremost the Mystery shopping is a great training tool that provides a really in depth look at each customer experience."
Lorenzo Bouchard, GM of One Market
Drag to resize

NEED OUR HELP?

Let’s have a chat to see out how we can help.
Thank you!

Pages

Policy Pages

Get in touch

Copyright © EyeSpy Critiquing & Consulting 2025